Refund Policy

Last updated: 4 October 2026

14-day refund window

If you're not happy with a purchase, you can request a full refund within 14 days of your order date, for any reason.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net to find your order and request a refund, or contact us via a Discord ticket or the contact page with your order details and we'll help. See also Paddle's refund policy.

Missing or faulty items

If an item isn't delivered to your linked Steam account or isn't as described, contact us and we'll re-deliver it or refund you.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law.